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Opening hours – 10am-5pm Mon-Fri

9am-2pm Saturday

Closed Sundays and Public Holidays (03) 9817 1289

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Don’t hesitate to reach out with the contact information below, or send a message using the form.

Service Terms and Conditions

Bike Servicing

The Ride Cycles will carry out the work to your bicycle as shown on the work order created for you when you dropped off your bicycle in store.

Prior to carrying out any work, our mechanics will undertake an assessment of your bicycle to determine the condition of your bicycle and may contact you to advise of any additional work that may be required and/or parts that may require replacing and the costs of this work.

We will not undertake any additional work or replace any parts without your consent. However, if you choose not to follow our recommendations, we cannot guarantee that your bicycle will work as it should and The Ride Cycles accepts no liability for any defects arising with the bicycle as a result of not having this work undertaken.

There may be occasions where it is necessary for us to sub-contract the work (or part thereof) to a third party. However, The Ride Cycles will remain responsible for the actions of any sub-contractor and this will not affect your statutory rights.

Completion of work

We will endeavour to complete any work to your bicycle as soon as possible and within the estimated time scales that we have provided you with. However, there may be times when this is not possible and time for completion of this work will not be of the essence.

Price & Payment

The price for the work (including any additional work which you have authorised us to carry out) will be as quoted to you by the store staff.

Payment in full is required on completion of any work undertaken to your bicycle and prior to the return of your bicycle. The Ride Cycles reserves the right to retain your bicycle until you have paid in full.

Collection of Bicycles

You must collect your bicycle within 7 days of The Ride Cycles notifying you that it is available. If you fail to do so, we will provide you with a written notice (which includes email) notifying you that you have 21 days to collect your bike, failing which we may sell the bicycle to recover costs.

The Ride Cycles is entitled to deduct any outstanding payment due from you for the work from the proceeds of any sale of your bicycle, together with any costs of sale, and if applicable, we will then send you a cheque for the remaining proceeds of the sale.


Subject to the remainder of this clause, all replacement parts provided by The Ride Cyles as part of this service will be guaranteed for a period of 12 months, and all labour and workmanship is guaranteed for a period of 6 months, commencing from the date of the work being undertaken.

This warranty is subject to you:

(a) maintaining the bicycle in accordance with the manufacturer’s warranty;
(b) providing proof of purchase of the service / repair; and
(c) allowing The Ride Cycles to carry out the repair work required.

This warranty is not valid where, in The Ride Cycles’ reasonable opinion, defects with the bicycle have occurred due to fair wear and tear, improper use, criminal or malicious damage, fire, theft, instances where the bicycle has been used in an incorrect manner or you have continued to use the bicycle after the defect or fault developed.


Any personal items left on the bicycle when it is provided to The Ride Cycles are left at the customer’s own risk and The Ride Cycles accepts no liability for any loss or damage to these items. We recommend you remove any such items prior to dropping off your bicycle.


If we fail to comply with these conditions, we will attempt to repair the issue for you as soon as possible, which may include providing you with replacement parts.

Under no circumstances will we be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill, stress or inconvenience) howsoever arising out of any problem you notify to us under these terms and conditions and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the service.

Nothing in these terms and conditions is intended to limit any of your statutory rights or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


The Ride Cycles amends these terms from time to time. The terms in force at the time of the work being undertaken apply to the Contract between you and us.

If you are not happy with any aspect of our service, or if you have any queries or comments relating to this service, please contact our team:

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